Terms of Service

• Intermediary Platform: Turf Track is a technology application that connects independent turf venue businesses with players for slot booking.
• Facility Operations: Turf Track does not own, operate, manage, or maintain any listed physical turf grounds. Venue maintenance, ground rules, and booking fulfillment remain the sole responsibility of the respective turf business.

• Each turf business sets and configures its own operational guidelines, slot availability, custom pricing, and ground rules.
• Public Page Disclosure: Specific terms, cancellation criteria, and policies set by a turf business are clearly displayed on that venue's public booking page within the app. Placing a booking indicates agreement to that specific venue's policies.

• Venue Discretion: The ability to cancel a confirmed booking is strictly governed by the individual turf venue's configured settings.
• Time Windows: If a venue enables slot cancellations, the eligible cancellation timeframe (e.g., hours prior to slot start) is configured by the venue and enforced within the application.

• Platform Exemption: Turf Track is not responsible for processing, approving, or issuing refunds. All refund decisions remain under the authority of the respective venue.
• Percentages & Payment Mediums: If approved by the venue, refund percentages are determined by their custom rules. Refunds are distributed directly by the venue through cash, mobile financial services, or direct transfer.
• In-App Tracking: Turf Track provides tracking tools—including refund status lists (Pending, Refunded), notifications, and SMS updates—to facilitate clear communication between venues and players.

• Players must follow all rules established by venue management regarding proper sports footwear, arrival times, and ground conduct.
• Intentional damage to venue property or disruptive conduct may result in immediate expulsion by venue staff without a refund and potential account suspension on Turf Track.

• Transaction Fees on Settlement: Depending on the payment method used, settlement to the turf business may require a transaction fee. For example, if a payment method requires a bKash Send Money fee, the applicable fee may be deducted from the settlement amount payable to the turf business.
• Settlement Frequency: TurfTrack's minimum settlement frequency is once per week. Depending on the payment method and the settlement schedule of the relevant payment gateway to the TurfTrack merchant account, settlements may also occur twice or three times per week. Once funds are available and eligible for settlement, TurfTrack will proceed with settlement to the respective turf business.
• Payment Method Changes: TurfTrack may change or adjust the payment methods used on the platform based on user experience, operational requirements, payment provider availability, or other practical considerations. Depending on the applicable setup, payments may be processed through only MFS, only SSLCommerz, or SSLCommerz together with an official native MFS payment gateway.
• Settlement Account: Depending on the payment method and applicable settlement process, settlements to turf businesses may be made to a bank account or an MFS account. Turf businesses may be required to provide both bank account and MFS account information.
• Gateway, Bank & MFS Processing: Settlement timing may depend on payment gateway, bank, MFS provider, or financial institution processing, settlement, verification, and fund-release procedures. TurfTrack does not guarantee a specific settlement date or time where a delay is caused by a payment gateway, bank, MFS provider, financial institution, technical issue, regulatory requirement, or another circumstance outside TurfTrack's reasonable control.
• Accurate Settlement Information: Turf businesses are responsible for providing accurate, valid, and active bank and MFS account information. TurfTrack is not responsible for delays, failed settlements, additional costs, or other issues resulting from incorrect, incomplete, inactive, blocked, or outdated settlement information provided by the turf business.
• Changes in Settlement Requirements: If a payment provider, bank, MFS provider, or financial institution changes its settlement procedures, supported account types, transaction limits, fees, verification requirements, or other applicable requirements, TurfTrack may reasonably adjust its settlement process to accommodate those changes.

Turf Track is not liable for any operational disputes, financial claims, personal injuries, lost belongings, or unfulfilled booking commitments arising from interactions between players and independent turf businesses.